Activation Metrics Explained - Product: Timely (by Flowtown)

Timely is an app we built to showcase some of the technology we're working on. Timing & Analytics.

Over the past 2-3 weeks we've been working on improving our landing page, on-boarding flow, and tweaking things to improve our activation and retention metrics.  Here's how it been coming along.

Traffic analysis:

Since we got very little traffic before Jan 4th  (according to Google Aanalytics), and Twitter connect was broken some part of the 3rd, I just looked at the high traffic days 4th through 7th:

Activation:

Out of 267 visitors to the site, 161 (60%!) have scheduled their first tweet.

Likely Reasons:
  • Source of traffic was more qualified
  • Added a separate page for account creation + explanation text http://timely.flowtown.com/#/signup
  • Realized people weren't in tweeting mode during signup, so we suggested 5 fun quotes for first time users.
  • Added "study a twitter account" on homepage - demonstrate value before account creation (thx Josh!)

Other numbers:

152 (56%) have tried the study (entering twitter account name) before signing up.

Timely_-_your_scheduled_tweets-1

14 (5%) have tried to sign in before signing up.
We lost 77 (28%) once we asked them to connect their Twitter account. We can't tell whether on that page, or after dealing with Twitter.
We lost 27 (10%) somewhere else, most after successfully connecting their Twitter account.

Conversion Funnel

Google_chrome
Next Steps:
  • Interview users who didn't tweet and find out why (I just email them, usually get a 12% response rate)
  • Extract benefit statement from surveys and test on home page (25% response rate to surveys)
  • Test new flow: Tweet first, then connect twitter (give, give, give before asking for a commitment)
  • Test better tweet recommendations
  • Implement simple retention email (3 days after, reminding them their queue's empty.)

Let me know if you have any questions and if you found this interesting or helpful?

Team: Andrew, Assaf, Jerome